Understand Every Customer Call with AI
Automatically transcribe and analyze your phone calls. Get instant sentiment scores, key insights, and actionable data from every customer conversation.
Free Local Transcription
Unlike other services that charge per minute, our AI runs on our own servers using OpenAI's open-source Whisper model. No per-minute charges. No API costs. Unlimited transcription included in your plan.
How Call Sentiments Works
1. Connect
Link your Twilio account. We'll automatically access your call recordings.
2. Import
Select which calls to analyze. Recordings are securely stored on our servers.
3. Analyze
AI transcribes the call and analyzes sentiment, tone, and key phrases.
4. Insights
Get instant sentiment scores, full transcripts, and actionable insights.
Powerful Analysis Features
Everything you need to understand your customer conversations
AI Transcription
Automatic speech-to-text using OpenAI Whisper. Get accurate transcripts of every customer call in seconds.
Sentiment Analysis
Instantly know if a call went well or needs attention. AI analyzes tone, keywords, and conversation flow.
Key Phrase Extraction
Automatically identify important topics, customer concerns, and action items from every conversation.
Trend Analytics
Track sentiment trends over time. Identify patterns in customer satisfaction and agent performance.
Instant Sentiment Scoring
Every call is automatically scored so you know at a glance how it went
Recent Call Analysis
Why Analyze Your Calls?
Turn every customer conversation into actionable insights
Save Hours of Review Time
Stop listening to hours of recordings. Get instant insights from AI-powered analysis.
Catch Issues Early
Negative sentiment alerts help you identify unhappy customers before they churn.
Improve Agent Training
Use transcripts and sentiment data to coach your team and improve customer interactions.
Measure Customer Satisfaction
Quantify customer happiness across all calls. Track improvements over time.
Perfect For
Customer Support
Monitor support calls for quality and customer satisfaction. Identify training opportunities.
Sales Calls
Analyze sales conversations to find what works. Coach reps on successful techniques.
Client Check-ins
Track relationship health over time. Spot at-risk accounts before they leave.
Works With Your Phone System
Currently integrated with Twilio. Connect your account in minutes and start analyzing calls immediately.
Start Understanding Your Customer Calls
Free local transcription. Instant sentiment analysis. Actionable insights from every conversation.
Get Started Free