Turn Every Support Ticket Into a
5-Star Opportunity
Capture customer sentiment in real-time, resolve issues with empathy, and transform support interactions into glowing reviews and loyal advocates—all while saving thousands on expensive help desk tools.
The Hidden Cost of Poor Support Experiences
Expensive Tools That Don't Deliver
Zendesk, Freshdesk, Intercom—they charge per agent, per month. For a small team of 5, you're looking at $500-2,000/month. And they don't help you turn support into marketing.
Missed Sentiment Opportunities
A customer just had an amazing support experience. They're thrilled. But 5 minutes later, that positive sentiment fades—and you never captured it as a review or testimonial.
No Connection to Growth
Traditional help desks are isolated silos. They don't connect to your marketing, your review platforms, or your advocacy programs. Support stays reactive instead of becoming a growth engine.
Frustrated Customers, Frustrated Teams
Long resolution times, repetitive questions, and impersonal responses lead to negative reviews instead of positive ones. Your support team is drowning in tickets with no way to prioritize sentiment.
Introducing Support Ticket Desk
A sentiment-first help desk that turns every customer interaction into an opportunity for growth. Built into the Sentiments platform you already love.
Unified Inbox
Email, chat, and social messages in one place. No more switching between tools or losing track of conversations.
AI Sentiment Detection
Our AI reads between the lines, detecting customer mood in real-time so you can prioritize and personalize responses.
Sentiment-to-Review Pipeline
When a ticket resolves positively, automatically invite customers to leave a review while their happiness is fresh.
How Support Ticket Desk Captures Positive Sentiment
Customer Reaches Out
A customer has a question, issue, or complaint. They reach out via email, chat widget, or social media. The ticket lands in your unified inbox with an initial sentiment score.
"My order hasn't arrived and it's been 2 weeks. I've tried calling but no one answers. This is really frustrating. I need this resolved ASAP."
You Resolve with Empathy
Your team responds with personalized, empathetic support. AI suggests response templates based on the issue type and sentiment. You resolve the issue and the customer's mood shifts.
"Hi John! I'm so sorry about the delay. I've tracked your order and it looks like it was held at the carrier facility. I've expedited it for overnight delivery at no extra cost, and I've added a $20 credit to your account. Is there anything else I can help with?"
Capture the Sentiment
When a ticket closes with positive sentiment, the system automatically triggers a personalized invitation to leave a review. The customer's happiness is captured at peak moment—before it fades.
Thanks for the great experience?
We'd love to hear about your experience. Your review helps other customers and helps us improve.
Reviews & Testimonials Flow In
The customer leaves a glowing review. It's automatically added to your review widgets, testimonial pages, and can be used in your Sentiment Ads. One support ticket = one new piece of social proof.
"Incredible customer service! My order was delayed but they went above and beyond to make it right. They expedited shipping and even gave me a credit. This is how all companies should treat their customers!"
Everything You Need in One Platform
Replace expensive help desk tools with a sentiment-focused support system that actually drives growth.
Unified Inbox
Email, chat, social—all conversations in one place with full context.
AI Sentiment Analysis
Automatically detect customer mood and prioritize accordingly.
Smart Response Suggestions
AI-powered templates based on issue type and customer sentiment.
Auto Review Requests
Trigger review invitations when tickets close with positive sentiment.
Sentiment Analytics
Track sentiment trends, resolution times, and team performance.
Team Collaboration
Internal notes, assignments, and escalation workflows.
Advocate Conversion
Invite happy customers to your advocacy program post-resolution.
Quest Integration
Award points for leaving reviews after positive support experiences.
Negative Sentiment Alerts
Get notified immediately when a customer is at risk of churning.
Save Thousands Compared to Traditional Help Desks
The Sentiment-First Approach to Support
Turn Angry Customers Into Advocates
Customers who have problems resolved well are actually more loyal than those who never had issues. A frustrated customer handled with empathy becomes your biggest advocate.
Capture Reviews at Peak Happiness
Most review requests come days or weeks after a purchase—long after the emotional peak. We trigger requests immediately after positive resolution, when customers are most likely to leave glowing reviews.
Build a Library of Real Stories
Every resolved ticket with a review becomes a testimonial you can use in marketing. Real stories from real customers who experienced real problems—and got real solutions.
Support Becomes a Profit Center
Traditional support is a cost center. With sentiment capture, every support interaction becomes an opportunity to generate social proof, referrals, and repeat business.
Be First to Access Support Ticket Desk
Join the waitlist and get early access when we launch. Plus, founding members get special pricing locked in forever.
No credit card required - Get notified when we launch