Terms of Service

1. Acceptance of Terms

By accessing or using Sentiments.com ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

2. Description of Service

Sentiments provides a customer advocacy platform that enables businesses to:

• Create and manage advocacy quests for customers
• Track customer sentiment across multiple channels
• Reward advocates for completing advocacy actions
• Analyze advocacy program performance
• Integrate with third-party platforms and services

3. Account Registration and Security

To use the Platform, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Be at least 18 years old or the age of majority in your jurisdiction
• Not create accounts using automated means or false information

You are responsible for all activities that occur under your account.

4. User Responsibilities

When using the Platform, you agree to:

• Comply with all applicable laws and regulations
• Not engage in fraudulent or deceptive practices
• Not incentivize fake reviews, testimonials, or inauthentic advocacy
• Respect intellectual property rights of others
• Not interfere with or disrupt the Platform's operation
• Not attempt to gain unauthorized access to our systems
• Not use the Platform to harm, harass, or spam others
• Ensure you have proper consent to collect and use advocate data

5. Content and Data

Your Content

You retain ownership of content you upload to the Platform ("Your Content"). By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process Your Content solely to provide and improve the Platform.

Prohibited Content

You may not upload content that:

• Violates any law or regulation
• Infringes intellectual property rights
• Contains malware or harmful code
• Is fraudulent, misleading, or deceptive
• Harasses, threatens, or defames others
• Contains explicit or inappropriate material

6. Payment and Billing

Subscription Plans

We offer various subscription plans with different features and pricing. You agree to pay all fees associated with your chosen plan. Fees are billed in advance on a recurring basis (monthly or annually).

Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel. No charges will be made during the trial period.

Cancellation and Refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods, except as required by law.

7. Intellectual Property

The Platform, including all software, designs, text, graphics, and other content (excluding Your Content), is owned by Sentiments and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

8. Third-Party Services

The Platform integrates with third-party services (social media platforms, review sites, payment processors, etc.). Your use of these services is subject to their respective terms and policies. We are not responsible for the availability, content, or practices of third-party services.

9. Disclaimers and Limitations of Liability

Service Availability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee uninterrupted, error-free, or secure operation of the Platform.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTIMENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Sentiments from any claims, damages, losses, and expenses (including legal fees) arising from your use of the Platform, Your Content, or violation of these Terms.

11. Data Protection and Privacy

Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and protect your information. You are responsible for complying with applicable data protection laws when collecting and using advocate data through the Platform.

12. Termination

We may suspend or terminate your access to the Platform at any time if:

• You violate these Terms
• Your account poses a security risk
• You engage in fraudulent activity
• Payment for your subscription fails
• Required by law or court order

Upon termination, you will lose access to the Platform and Your Content. We may retain Your Content as necessary to comply with legal obligations.

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of the jurisdiction where Sentiments is incorporated, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration, except for disputes that may be brought in small claims court.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Sentiments
• Severability: If any provision is found invalid, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right does not constitute a waiver of that right
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our control

15. Contact Information

If you have questions about these Terms, please contact us: