Introduction
Sentiments.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer advocacy platform and services.
Information We Collect
Information You Provide
- Account information (name, email, password)
- Business information (company name, industry, website)
- Payment information (processed securely through Stripe)
- Advocate data you upload or collect through our platform
- Communications with us (support requests, feedback)
Information Collected Automatically
- Usage data (pages visited, features used, time spent)
- Device information (browser type, operating system, IP address)
- Cookies and similar tracking technologies
- Quest completion data and advocacy actions
Information from Third Parties
- Social media platform data (when you connect integrations)
- Review platform data (Google Reviews, Yelp, etc.)
- Payment processor information (Stripe)
- Authentication provider data (Clerk)
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send transaction notifications
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Facilitate advocacy actions (reviews, social posts, referrals) that you and your customers initiate
- Generate analytics and insights about advocacy program performance
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations and enforce our Terms of Service
How We Share Your Information
We may share your information in the following circumstances:
- With Your Consent: When you direct us to share specific information
- Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- Business Transfers: In connection with a merger, sale, or acquisition
- Legal Requirements: When required by law or to protect our rights
- Aggregated Data: Non-identifying aggregated or anonymized data for research and analytics
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure data centers and infrastructure
- Employee training on data protection
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a structured format
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at privacy@sentiments.com.
Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal reasons.
Children's Privacy
Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: