Privacy Policy

Introduction

Sentiments.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer advocacy platform and services.

Information We Collect

Information You Provide

• Account information (name, email, password)
• Business information (company name, industry, website)
• Payment information (processed securely through Stripe)
• Advocate data you upload or collect through our platform
• Communications with us (support requests, feedback)

Information Collected Automatically

• Usage data (pages visited, features used, time spent)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Quest completion data and advocacy actions

Information from Third Parties

• Social media platform data (when you connect integrations)
• Review platform data (Google Reviews, Yelp, etc.)
• Payment processor information (Stripe)
• Authentication provider data (passkey and email-based auth)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send transaction notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Facilitate advocacy actions (reviews, social posts, referrals) that you and your customers initiate
• Generate analytics and insights about advocacy program performance
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our Terms of Service

How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: When you direct us to share specific information
• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights
• Aggregated Data: Non-identifying aggregated or anonymized data for research and analytics

We do not sell your personal information to third parties.

Google Business Profile Integration

If you choose to connect your Google Business Profile to Sentiments, we access certain data from Google to provide our review verification services. This section explains what data we access, how we use it, and your choices.

Data We Access from Google (Business Owners)

When you connect your Google Business Profile, we request access to:

• Business locations: Your Google Business Profile location names and IDs to enable review monitoring
• Reviews: Customer reviews posted to your Google Business Profile, including reviewer name, profile photo URL, rating, review text, and date

Data We Access from Google (Advocates)

When advocates connect their Google account for review verification, we request:

• Basic profile information: Name, email address, and profile photo URL
• Google account ID: A unique identifier to match reviews to advocates

How We Use Google Data

• Review verification: We match advocate Google profiles to reviews posted on your business locations to automatically verify completed review tasks
• Points attribution: When a match is found, we award points to the advocate who posted the review
• Analytics: We provide aggregated statistics about reviews (count, average rating) in your dashboard

What We Do NOT Do with Google Data

• We do not sell Google user data to third parties
• We do not use Google data for advertising purposes
• We do not share Google data with data brokers
• We do not use Google data to determine creditworthiness
• We do not allow humans to read your data except for security purposes or with your explicit consent

Data Storage and Retention

• OAuth access tokens are encrypted at rest using AES-256 encryption
• Google profile data is retained only while your integration is active
• When you disconnect your Google account, we delete your OAuth tokens and cached Google data within 24 hours
• Review match data (which advocate posted which review) is retained for your records but Google profile data is removed

Disconnecting Google

You can disconnect your Google Business Profile at any time from your dashboard Settings. You can also revoke Sentiments' access directly from your Google Account permissions page. When disconnected:

• We immediately stop accessing your Google Business Profile data
• Your OAuth tokens are deleted within 24 hours
• Cached review and profile data is removed
• Historical task completion records remain for your advocacy program analytics

Sentiments' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at privacy@sentiments.com.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

For Users of Sentiments-Powered Websites

This website uses a feedback, advocacy, and analytics platform provided by Sentiments.com. Through Sentiments.com, we may collect analytics, reviews, testimonials, and feedback from our website visitors and customers.

If you wish to opt out of Sentiments tracking or request removal of your data, you may do so at https://sentiments.com/opt-out.

By engaging with our Sentiments.com-powered programs, you are subject to the Sentiments Privacy Policy and Terms of Service as published at https://sentiments.com/privacy and https://sentiments.com/terms.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal reasons.

Children's Privacy

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: