Measure What Matters With Customer Surveys
Capture customer sentiment with NPS, CSAT, and CES surveys. Identify your happiest customers, track satisfaction trends, and turn feedback into action—all integrated with your advocacy program.
Start Measuring SentimentIndustry-Standard Survey Types
Choose the right survey for every touchpoint in the customer journey
Measure customer loyalty with the industry-standard "How likely are you to recommend?" question. Track promoters, passives, and detractors over time.
Example Question:
"How likely are you to recommend us to a friend?"
Measure satisfaction with specific interactions, purchases, or support experiences. Get immediate feedback on what matters.
Example Question:
"How satisfied are you with your experience?"
Measure how easy it is for customers to do business with you. Lower effort = higher loyalty and retention.
Example Question:
"How easy was it to resolve your issue?"
Build your own surveys with multiple question types. Mix and match to get exactly the insights you need.
Example Question:
"Your questions, your way"
How Surveys Work
1. Create
Choose a survey type or build custom. Add your questions and branding.
2. Distribute
Share via email, embed on your site, or trigger after key events.
3. Analyze
View real-time results with AI sentiment analysis and trend tracking.
4. Act
Identify promoters for advocacy, address detractors, and close the loop.
NPS: Find Your Promoters
Net Promoter Score isn't just a metric—it's a way to identify your most loyal customers who are ready to become advocates. Sentiments automatically segments respondents and helps you engage each group appropriately.
- 9+Promoters
Invite to advocacy quests, request testimonials
- 7-8Passives
Nurture relationship, gather specific feedback
- 0-6Detractors
Prioritize outreach, resolve issues, prevent churn
Your NPS Dashboard
Survey Features
Instant Analysis
AI-powered sentiment analysis runs on every response. See trends, themes, and insights in real-time without manual work.
Points Rewards
Incentivize survey completion with points. Advocates earn rewards for sharing feedback, improving response rates.
Trend Tracking
Monitor NPS, CSAT, and CES scores over time. See how product changes and initiatives impact customer sentiment.
Smart Targeting
Trigger surveys based on events—post-purchase, after support tickets, at key milestones, or on a schedule.
Follow-Up Automation
Automatically send thank-you emails, route detractors to support, or invite promoters to leave public reviews.
Export & Integrate
Export data to CSV, connect to your CRM, or use our API to sync survey data with your existing tools.
Surveys + Advocacy = Growth
Sentiments surveys are designed to fuel your advocacy program. High scorers become advocates, feedback shapes your product, and everyone feels heard.
Identify Promoters
NPS promoters are automatically flagged as potential advocates
Invite to Quests
Send personalized invites to join advocacy quests based on scores
Drive Reviews
Happy customers are prompted to leave public reviews and testimonials
Surveys Work Best With
Combine surveys with our other features for maximum impact
Ready to Hear What Customers Really Think?
Start measuring customer sentiment and turning feedback into growth.