Twilio Integration
Phone Call Sentiment Analysis
Import and analyze customer support call recordings for sentiment, satisfaction, and key insights. Connect your Twilio account to automatically import call data and gain actionable feedback from every conversation.
Start Free TrialAvailable Task Types
Import Call Recordings
Import call recordings from Twilio by date range, Call SIDs, or caller phone numbers
Sentiment Analysis
AI-powered transcription and sentiment analysis of call recordings
Customer Satisfaction Scoring
Automatic scoring of customer satisfaction based on call content
API Capabilities
What We Can Verify
- Import call recordings via Twilio API
- Transcribe audio to text
- Analyze sentiment and satisfaction
- Track usage with monthly minute limits
- Rollover unused minutes to next month
Platform Limitations
- Access live calls in real-time
- Modify Twilio account settings
- Access calls without recordings enabled
How to Set Up
- 1
Connect your Twilio account via Twilio Connect OAuth
- 2
Search for calls by date range, Call SIDs, or phone numbers
- 3
Select and import call recordings for analysis
- 4
View sentiment scores and insights in your dashboard
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